Mary Conway was caring for a patient whose previous medical issues had caused permanent disabilities. He required a Rapid Response during his hospitalization — an event so frightening that he was sobbing and trembling as the team arrived to perform emergency testing and interventions.?
Mary remained close to the patient, held his hand and spoke to him calmly. She reassured him that she wouldn't leave and that members of the team were her friends who were there to help him. She encouraged him to keep his focus on her and to breathe deeply. She gave him the courage and comfort he needed and never left his side.?
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"Mary made a difference; I had tears of pride. This is who Mary is with every patient and family with whom she is involved."

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