Colleen found the doctor because she knew we had questions for him. She stayed while he talked with us and then made sure we understood what he had said. I really appreciated that. She was great about giving us all the information we needed, she answered questions for over an hour one morning. She was very respectful to us as a family. My husband was feeling apprehensive about being a first time father and she encouraged and reassured him he was doing a good job. Colleen was able to help me with breast feeding questions when the lactation consultant was unavailable.