I have been in numerous different hospitals in my lifetime for various medical reasons and have been well taken care of by the staff in each facility. However, the quality of care associated with the work of Michelle Trout with my recent major surgery was truly exceptional. Michelle was exceptional because:
She was attentive to my needs. I felt like I had a private nurse because her follow up and follow through were outstanding. She was always there to help and quick to respond if I needed assistance.
Michelle had great listening skills. With each visit, she probed me about how I was doing. She then would speak to me about better ways to improve my comfort and she did this each time she came into my room. She took nothing for granted and pushed me to get better.
Michelle was very efficient in following doctor's orders and she would explain to me what had been requested and then work with me to make sure it was done.
There were no surprises. Michelle was on top of things and I was kept up to speed with all that was being done when I was under her care and felt very relaxed because of this.
There was one other quality to note about Michelle Trout that I want to comment on. In my opinion, she emulates an outstanding commitment to what she does each day. As she entered my room, I could feel the kindness, the thoughtfulness, and the interest in me and my welfare. She did not even have to speak, her intent was clear. I was not a burden but instead was somebody whom she wanted to help, wanted to work with, and wanted to see heal. As a patient, knowing that someone really cared and someone is really interested in you makes a big difference. Michelle was truly exceptional and I am very fortunate that she was there during my recovery at PCRMC.