Imagine that you have just been through another night of life with your Foley catheter. You have been placed on CBI and have needed a few irrigation sessions during the night. Life is not pleasant to say the least. You are glad to see a new day as it indicates you have gotten through the night. Then you look at the information white board on the wall of your room. A feeling of relief, happiness and confidence comes over you because, there it is, the name "Ashley" written on the board identifying your nurse. You know you are set for the next 12 hours.
You will receive the best of compassionate, knowledgeable, timely care. There will be laughs. You will be kept comfortable. If there is any delay in responding to any one of your many requests, you know the delay is only because someone else has a greater need at the moment. During a typical nursing shift, I was receiving 39 liters of saline via CBI. Managing that task required that Ashley maintain adequate supplies, perform frequent irrigations and attend to the numerous "housekeeping surprises" that technique can generate. All those tasks were accomplished flawlessly by her. No request was ever a problem. No situation affecting my comfort or care was ignored. Please let me again state how seeing the name Ashley meant that I knew I was all set for the shift, I was going to receive the best of care. It made a tremendous difference to me during my stay at your hospital. She is amazing. I cannot thank her enough, although I did share a few Godiva chocolates with her.
Note: This is Ashley's 2nd DAISY Award!