When I'm asked what makes Liz Kutchback an extraordinary leader, I say that she is the perfect balance of "velvet over steel." I first heard this phrase years ago, regarding parenting, but it also applies to great leadership.
Liz exhibits the "velvet" in her relationship with all her staff. When I walk into her office to address a work or personal issue, I know that she will put me at ease. I will be heard. I will be respected and treated fairly. I've seen her empathize through tearful eyes, checking on me during bouts of personal crisis and supporting me during difficult times professionally. What's so amazing is that she does this with each of her nurses. She gives and cares deeply 24/7. It's not unusual for her to communicate with staff late at night. We all wonder if she ever sleeps!
Although a warm and fuzzy touch of velvet is wonderful in a leader, it is not enough. The steel is the firmness of decision making, vision, and the discipline required to manage a great department. Liz has a high level of expectation of her staff. She challenges us to be our best and to give our best, as we care for our NICU families. She adeptly exhibits the steel-side, and her staff highly respects her for it. In staff meetings, there are times when we get a necessary reprimand. She does so in such a positive, professional manner.
Liz is a great role model. No job is insignificant. It's not below her to empty trash and laundry bags. She reminds us that it's the little things that make a difference. She addresses complaints from parents with care and compassion. She smiles when she sees a nurse go out of her way to make a NICU mom feel special.
Liz encourages nurse autonomy and professional development. Several of our nurses have completed their BSN and RNC-NIC with her encouragement and support.