In our department, we have a culture of sending thank you notes to our patients. Recently, Jennifer, our triage nurse, was speaking to a mom about her son's hurt toe. She gave mom some basic instruction and let her know to call back if she had any questions. At the conclusion of the call, Jennifer sent a thank you note to the patient and included "magic stickers" in hopes that the stickers would make his toe feel better. Jennifer does things like this every day. Over and over again she puts her patients first and goes the little bit extra to make others feel appreciated. The patient received his magic stickers, and the mom wrote back to thank Jennifer for providing awesome care and thinking of her smallest patients. Jennifer exemplifies going above and beyond, if only in small ways every day.