September 2016
Debra
Shannon
,
RN
ICU/IMCU
Gwinnett Medical Center Duluth
Lawrenceville
,
GA
United States
My wife and I want to thank Debra for the incredible care, help, and mental and physical support we received from her while I was recovering from surgery.The hospital care from the moment we walked in for surgery to the time we walked out the next day heading home, was absolutely unexpected and above and beyond.My wife was directed to my room after surgery. I wasn't there yet but my wife was able to meet Debra. She is one of the most caring women we have encountered in a long time, and she made my wife feel at ease about how well my surgery went.Once in my room, she took excellent care of me.She was back the next day and my wife felt comfortable to know she was on duty to take care of me while my wife rested. I had major throat surgery to relieve severe sleep apnea.My wife and I were not prepared for how hard the recovery would be, but the highlight was our encounter with Debra. She made us feel comfortable, showed my wife how to take care of me, and made a personal connection with us that showed how much she cared.We shared photos of our dogs and children and spoke about our families. Debra truly made our experience the best it could possibly have been and we left with a smile and a good feeling in our hearts.