Recently, Carol was seeing her patients on the 5th flooor Transplant Clinic and her coworker was teaching a patient in another room. A dialysis patient came up to the clinic to verify an appointment time. He was coming from Hemodialysis across the street from the main campus. As he stood at the reception desk his dialysis access began oozing blood very profusely. Carol stopped everything she was doing in her very busy liver transplant clinic, quickly escorted the patient to a room and began holding pressure immediately. With her gentle and loving manner she managed to calm the patient down and obtained the needed supplies with the help of the clinic staff to stop the bleeding and stabilized the patient. She would not leave his side until she was sure that he was safely bandaged and helped to arrange transport by another staff member to the ER for further evaluation and intervention. This is a regular day in the life of Carol Palmer. She is a tremendous patient advocate and team player whose empathy and dedication has touched so many.