It is not easy to be a patient on a psych ward. I did not want to come into the hospital, it was not my choice. Lucky for me, the first nurse I met made me comfortable and helped me to understand that this was a positive step in my treatment. She helped me understand that this is a place to get better, find out resources and talk with a therapist. Her calm voice in the middle of other people screaming was good for me and made me feel I could get better. I have been to hospitals a few other times and did not stay because I did not feel welcomed. Susan reassured me that this was the right place for me and she was right. I am so grateful and she does not even know what an important role she played in my treatment. Sometimes it is not only the words but the way a patient is greeted and questioned that makes a patient feel ok about themselves. Susan gave me the courage to get help. Thank you, Susan.