Rebecca Denoeu was so kind. She was very good at explaining everything. I was really tired and asked a lot of questions. She was very reassuring and was happy to answer questions. She also gave us her direct number, just in case I had more questions when I got home. What a pleasure she was to deal with! Becca highlighted the essence of the DAISY Award by going over and above to provide exemplary care, patient education, and patient access.