Bethany St. Onge
December 2017
Bethany
Onge
,
RN, BSN
Endoscopy
Southern New Hampshire Medical Center
Nashua
,
NH
United States

 

 

 

Our on call nurses were working on a Saturday assisting with an acute GI bleed case. The doctor requested a certain piece of equipment that is not commonly used in endo and while the nurses have been in-serviced on this piece of equipment they have never had to use it during a live case. The nurses decided that they should call a colleague for guidance and called a fellow, highly skilled veteran. This devoted nurse answered her phone Saturday afternoon not even knowing that it could be a call about work. She was able to verbally walk the nurses through the steps of what needed to be done. This included specifics of where to attach the probe to the machine, the settings it should be set to and also give the proper instruction for what pedal to press to have cautery distributed. All of this over the telephone without any way to physically demonstrate to the nurses the specific steps involved. Bethany provided guidance with a smile in her voice and made herself available during a time when she was not required to do so. She went above and beyond as a person and a nurse while on her day off. Bethany has a great work ethic that is above and beyond, she is always approachable for questions and is an excellent teacher. Her accuracy, thoroughness, and attention to detail is a focus of her teaching. Because of her dedication that day the outcome of this acute procedure was achieved with satisfaction with the doctor and most importantly we were able to therapeutically treat the patient in a timely manner.