I have known and worked with Cathy for 10 years. As a care manager, Cathy was always dependable and one I would always go to if something needed to get done correctly and timely, so it was no surprise to me when she stepped up to remedy this issue.
There was a 20-year-old donor from the National Donor Marrow Program here for surgery to donate her bone marrow for a cancer patient in need. The donor was discharged with a prescription for Percocet in case she needed for pain management. Late in the afternoon, I received a call from the donor's mom saying the pharmacy would not fill the prescription because there was not a dosage prescribed. The hospitalist called the pharmacist in an attempt to get the prescription filled but was not successful. I met with Dr. C and Dr. T to make them aware of the dilemma. Cathy overheard the conversation and said, "I'll take the prescription to the pharmacy." I made Cathy aware that the donor lived in Central New Jersey, but she lived in Southern New Jersey, the opposite direction. Cathy responded by, "So what, it's not a big deal."
After working her 10-hour shift, Cathy took the prescription to the donor's pharmacy and contacted me to let me know the prescription would be filled and the donor's mom could pick it up.
What Cathy did not realize is that it really is a "big deal" to the donor and her mom. It showed compassion for another and demonstrated our Mission of the Mother Standard of Care.
Again, I have worked with Cathy for many years and could tell other stories of her going above and beyond for patients and family alike. This is just one example of her professionalism and compassion. I appreciate Cathy and am proud to have her as a colleague.