Moore was recognized by the wife of a patient who was unexpectedly admitted to the hospital while working hundreds of miles from home.
The patient's wife noted that the situation "left my husband alone and afraid. He was having horrible nightmares and Heather was a great comfort to us both. She explained what was happening in a clear and easy to understand manner. She always greeted us with a smile and I never felt like a bother. As a paramedic and LPN, I know how busy she must have been, yet she never seemed to be rushed.
Being over 450 miles from home having a nurse with big shoulders to cry and lean on made all the difference in the world. I assure you that Heather is one of THE BEST nurses I have ever had the pleasure of knowing. I truly feel we won the lottery with her."