Abbey Shields always does a great job but recently I ran into a situation that I was unable to fix and she helped me out greatly. We had a young alcoholic patient who was presenting with significant psych issues while detoxing. I evaluated him, and we went out in the hallway. We walked a few laps around PCU and on two separate laps, attempted to return to his room. Paranoid, he did not believe I was taking him to his room. He became agitated and started running down the hall. I caught him and got him to stop and we walked back to his room. He again did not believe it was his room and became more agitated.
The HUC/sitter and I attempted to calm him down but to no avail. I called out for Abbey and she saved the day. She was able to come in and change his thought process enough to calm him down. She was able to do this as she had developed a good rapport with him over the previous 3 days and earned his trust. Abbey is always smiling and a great representative of high performance with our patients. She always knows what is going on for the patients. She is a keeper.