Catherine, who is a practice coordinator, had to care for six patients of her own in addition to managing staff on three floors. Cathy is the epitome of a heroic captain of the ship. That night, things didn't run smoothly, but that didn't seem to affect Catherine.
Due to the lack of staff, there was a difficult patient without a sitter. Despite the fact that Catherine was already very busy, she unselfishly lent a helping hand. She took ownership of the difficult situation. The nurse could not thank her enough for her help. Catherine remained calm and composed, and on top of that, stayed cheerful throughout the night.
This was the much-needed treat to boost the morale of her staff given the situation they were all in. She showed what it takes to be a good leader - someone who draws rather than pushes! Saint Agnes is very lucky to have her.