Jennifer does an excellent job of explaining and teaching her patients and their families. She goes to great lengths to keep family members and caregivers up-to-date with patient treatment and developments. The family member of one ICU patient described his transformative experience this way:
"Jen recognized a problem with my mother-in-law and acted on it immediately, she took the initiative to call the doctor and kept us all informed of the plan. We could see she cared so much about her patients and put just as much effort into her job. The caliber of her talent moved us, this is not just a job to her; she takes her responsibility seriously and it shows. Our family has seen things changing for the positive at OMH and we feel that Jen is part of that positive change. She is a special person."