My recognition of Diane has the dual purpose of illuminating her talents and also commending Bronson for instituting the patient navigator program. I met Diane during my first biopsy at the Bronson Center for Women. She also greeted me as I went through a second biopsy and then, again, for my sentinel node biopsy delivery of radioactive dye, and then as nurse educator at my discharge from Bronson following my mastectomy.

Each time, her calm reassurance and personal concern for my care were always evident. What a great constant to depend on a familiar face and pleasant personality in the midst of such a time of anxiety.

Her multiple roles in the Women's Center allow her to provide a continuity of care that was evident in her ability to answer my questions completely and provide supportive advice when facing new procedures.

As I waited in pre-op for my mastectomy, I was surprised to see Diane arrive to escort me to radiology for a procedure prior to surgery. I made the observation that her multiple roles in the Women's Center put her holding the pulse of the program and able to help maintain the great care Bronson provides.