Nurse Laurine is an extraordinary and compassionate nurse who gave my mom, superb customer service for a total right knee replacement surgery.
Communication skills were dynamic from the moment we entered the Pre-Ops Department. She communicated very effectively by consistently reviewing the procedures and verifying mom's personal information as we waited patiently for the surgery. Due to the delay in the surgery, Nurse Laurine's effective communication skills made us feel at "home" as any uneasiness was erased. My mom is retired and it was very vital that the surgery went very well for her. She made us feel very welcomed and that the surgery would go well. Additionally, Nurse Laurine was able to anticipate our needs through clear and precise communication exemplified on several occasions prior to the surgery.
During my mom's stay, Nurse Laurine was the only nurse who consistently provided effective communication skills, attention to detail, empathy, and interpersonal skills. The services delivered by Nurse Laurine were an "Oscar experience." It denotes 110% customer service to patient wellbeing. She has strongly illustrated to us the concept of "celebrating extraordinary skillful care every day."
Thank you, Nurse Laurine. The exquisite services given to us were greatly appreciated.