From the first time I met Annie after my surgery, I knew she was to be trusted. She was so skilled at her job, but never was too busy to talk with me and explain why and what she was doing. She was so kind to my family who were distressed due to my accident. There were times I felt overwhelmed by my situation, but she calmed my fears. She respected my feelings about blood management and conservation. She prepared me for discharge and. . .told the doctor I needed an ambulance. She is one of a kind and a loving person.