This nomination was submitted by a patient. Jackie beamed when Liz Murphy read the patient's words about her, "She wasn't afraid to hold my hand or rub my shoulder when things were painful - just like a good friend would. She asked me about my family - what books I read, etc. She's so much more than a nurse.'"


Patients undergoing procedures are at a particularly vulnerable state. Their heartfelt DAISY nominations really reflect how much it means to create an environment that individualizes each patient's care experience!