...one mother told the manager, "When Susan is with my baby, I know I can go home to my other four children and give them some of the attention they have been missing." Susan also helps offer crucial support to families going through difficult outcomes. "After a family received a devastating diagnosis, Susan supported them through the process of making some tough decisions," wrote Kathleen. "She allowed them the time to grieve, but also encouraged their interaction with the baby. She helped them understand the precious time spent with their baby was a gift they would always treasure." Susan shares her generous spirit with her patients, their families and her co-workers.