Our son had a somewhat rough start coming into the world and was admitted to the NICU for a little while. While all of the NICU nurses were wonderful, Susan really stood out to us. She was so kind and patient. She really took her time explaining things to us and making sure we felt comfortable. She took her time to explain all the tests, medical equipment and treatments our son was receiving in a way that we could understand. We couldn't always stay with our son in the NICU, so it was always reassuring to us to see Susan was there. We were able to set our minds at ease while we were away. There was one day in particular when Susan called us to update us over the phone on our son's progress and told us he had been taken off of his oxygen and was doing well. One day when I felt particularly sad and wanted to stop breastfeeding, she encouraged me to keep pumping and I am so happy that I didn't give up. Susan always seemed to go above and beyond for our family and was a blessing to us. We feel nurses like Susan should be recognized for their compassionate service to others. Thank you for all your kindness, Susan!