My husband was moved to the Medical Intensive Care Unit on December 24th, Christmas eve morning. Hanan introduced herself and then walked across the room, put their arms around me and shared a hug that said, "Don't worry I understand... we'll take care of him, it's okay." And from that moment on, I trusted her words of encouragement. Hanan demonstrated medical and clinical skill that I'm sure went beyond her "Nurse" title. I saw her make judgment calls and instant decisions.

In the middle of a very emotional struggle for us, Hanan was an anchor of security. I'm not sure why. How do you measure the intangibles of compassion, warmth and, I guess, a form of love? I'm sure I'll never know all of what was done, because Hanan seemed to meet needs I didn't even know we had. Every family member who went into my husband's room came out saying, "WOW! That nurse is awesome!" When Hanan was not assigned to us, we knew she was still there; helping the other nurse, offering encouragement and caring.

Hanan was always attentive, warm, and conscientious. We felt as though she was in the battle with us and that made our burden lighter. She is such a blessing to us!