Nicole demonstrated professionalism, courtesy, respect, and loving care during my brother's stay in your ICU. She was very passionate and understanding throughout her whole shift. She made me feel comfortable at the same time while making my loving brother comfortable. She went the extra mile in every situation that he encountered, even during his critical moments. I really enjoyed her company, smiles, laughter, and concern about his overall health. I appreciate her willingness and actions to do everything in her power to make him feel better and comfortable. Nicole is a great asset to your company!