Rewind to 2 years back. My husband and I began our journey to have a child. It started with a consultation to maternal-fetal medicine in Rockford as I have a significant history that puts me at high risk with pregnancy. My referral sat in limbo for weeks, so I reached out to FHN OB. This was my first of many encounters with Teresa Muggler. She handled my concerns professionally and compassionately, making me feel like I was her only task at hand for that day.
As our journey continued, so did my encounters with Teresa. Soon we were staring infertility right in the face. Once again, I was referred and after weeks of not hearing anything I reached out to FHN OB where I once again was assisted by Teresa. While frustrated and on the verge of tears, Teresa helped the situation and again compassionately made me feel like I was the only thing on her busy to do list assuring me that this was very important, and she would treat it as such.
Fast forward to today. Finally, my husband and I are expecting our first child. Things can be very scary. I have had referrals to maternal-fetal medicine and many, many, many questions. Each time I call the FHN office I pray that I get Teresa. She is professional, compassionate, and always knows just what to say. Never are my questions or problems made to feel inferior. Today I went for a lab draw and behind that desk sat Teresa. I finally could put a face with the name of the nurse who has treated me like such a priority and with such compassion.
Without hesitation, Teresa confirmed it was me, got up gave me a hug and told me that I looked great. I feel that she deserves recognition beyond what I can put into words. She has helped keep my chin up in some of the most confusing and frustrating times by answering my questions and always following through for me. It is not always what you say to someone but rather how you make them feel.