What makes Amy so special is her professionalism and her ability to explain doctors' orders and make the patient feel comfortable. For example, I was told that I was going to need a second surgery, so my natural reaction was to panic. I told the doctor that I did not want to have the surgery. Amy took time out of her busy day to calm my nerves and explain the procedure to me and address all of my concerns and walked me through the procedure step by step. After a successful surgery, I owe my good health to Amy. As a senior management consultant, I wish I had employees like Amy!