Sue Pack
August 2020
Susan
Pack
,
BSN, RN, IBCLC
Mother Baby Unit
NorthBay Medical Center
Fairfield
,
CA
United States
I am a first-time mom and ended up delivering my baby at NorthBay. From start to finish, I had amazing staff taking care of me and my family as we welcomed our newest member. I felt safe and cared for the entire way. Due to COVID-19, my labor and breastfeeding prep classes had been canceled which left me feeling not as prepared as I hoped to be for the entire process. But thankfully, I was blessed with Sue as my nurse on my last day. Sue took a lot of time out of her shift to help me with breastfeeding, with self-care and education that put me at ease. After delivery, I started having some pretty bad head and neck pain that was being attributed to pushing positioning during labor and delivery. I was very uncomfortable and struggling to take care of myself and my newborn. She took the extra time to ask questions and get a full picture — turns out I was actually experiencing a spinal headache and I ended up getting a blood patch procedure in which I thankfully had instant relief from.
In her time as my nurse, Sue empowered me as a patient and as a new mom. I felt advocated for and completely trusted her with my care. She is an amazing educator and clearly has a passion for what she does. One thing she said that stuck with me that shift: "I want to leave you feeling and doing better than when I got you" and I truly felt that she did just that. Sue didn't know this, but I am a newer nurse myself. I learned so much from her about being a new mom, of course, but also about how to be a better nurse in practice. She showed me a different perspective on the type of impact you can have on your patients. Thank you SO much, Sue. You're obviously in the right profession and I am so grateful for your compassion and care.
***
Sue is a phenomenal nurse. She took the time to educate and explain in detail what our goal was and the evidence-base behind it. As a new mom, it is comforting to have a nurse who understands and supports my decisions. She helped control my pain after an emergency C-section at another facility. Not only she was attentive to my needs, she played a vital role in reducing my pain with breastfeeding. She provided helpful tips that focused on my healing. She exemplified professionalism, compassion, and selfless dedication. I truly appreciate her care and time. Please recognize her outstanding attitude and work ethic.
In her time as my nurse, Sue empowered me as a patient and as a new mom. I felt advocated for and completely trusted her with my care. She is an amazing educator and clearly has a passion for what she does. One thing she said that stuck with me that shift: "I want to leave you feeling and doing better than when I got you" and I truly felt that she did just that. Sue didn't know this, but I am a newer nurse myself. I learned so much from her about being a new mom, of course, but also about how to be a better nurse in practice. She showed me a different perspective on the type of impact you can have on your patients. Thank you SO much, Sue. You're obviously in the right profession and I am so grateful for your compassion and care.
***
Sue is a phenomenal nurse. She took the time to educate and explain in detail what our goal was and the evidence-base behind it. As a new mom, it is comforting to have a nurse who understands and supports my decisions. She helped control my pain after an emergency C-section at another facility. Not only she was attentive to my needs, she played a vital role in reducing my pain with breastfeeding. She provided helpful tips that focused on my healing. She exemplified professionalism, compassion, and selfless dedication. I truly appreciate her care and time. Please recognize her outstanding attitude and work ethic.