Ms. Hinz was efficient, informative in explaining what & why every thing that was happening. She responded to all of ouer questions. Her friendly demeanor & disposition meant a great deal to me during a stressful experience. I consider her help & support to be the high point of my hospital stay. She epitomizes the very best we have come to expect in medical professionalism and comes across as one who clearly is concerned about her patients. She goes over and above the standard in terms of caring for her patients.