July 2018
Valerie
Torres-Bertoni
,
RN, BSN
Nerve, Muscle and Bone Innovation Center
Shirley Ryan Ability Lab
Chicago
,
IL
United States

 

 

 

Valerie is the kind of nurse people need. She is caring, compassionate and so willing to make you comfortable. Always with a smile. She truly makes your day. All nurses should follow her pattern. She is a real joy. She makes my day. Thank you!
***
Valerie overheard a call I made to my son asking him if he could bring me any of his old baggy, stretched-out undershorts. My son weighs approximately 195lbs and I weigh approximately 121lbs. I explained to my son that the panties I had were tight and difficult to pull over the stitches (hip and knee area). Pulling the panties up or down, on or off, would cause me pain because they would catch on the stitches around and on my left knee and stitches on my hip.
When I hung up, Valerie suggested panties she could get or order for me that would be better and that I might like to try. I said yes! The new panties arrived; they were perfect, soft and very lightweight. They easily stretched to accommodate going above and over the stitches. I no longer had to have pain from stitches catching on my panties.
My comfort level improved during PT and OT, allowing me to work harder in therapy. I also want to mention that Valerie gives a great Lovenox shot. Almost completely painless.
Valerie is an excellent nurse; professional, smart, compassionate and caring. I nicknamed her "precious sunshine". She always brought her special sunshine to my room.