January 2019
Cassie
Hout
,
BSN, RN
Surgical Intermediate Care
Mary Washington Hospital
Fredericksburg
,
VA
United States
This was not the first admission for our father, but it was the first time he was cared for by Cassie. Our family has been very concerned, fearful even, about our father's health and we cannot say enough about the excellent care Cassie gave him and the rest of his family. She is professional yet personable, her comments are clear and her explanations understandable. She does exactly, if not more, than what she promises to do and has a plethora of knowledge concerning our father's care which has been a real comfort to our entire family. She has an abundance of patience as we each ask the same questions over and over, has given our mother great peace of mind and has been a true advocate for our father. Many times, we are quick to complain when things don't go as they should, but not enough times are we willing to take a moment to express gratitude when someone goes above and beyond to comfort, care for, and be respectful and kind to those we love. We want to do just that about nurse Cassie. She is a real gem and Mary Washington, you are blessed to have her.