I would like to nominate Cerner Associate Sue Sinclair as a deserving recipient of The DAISY Award. This nurse’s skill and especially her compassionate care exemplify the kind of nurse that health care organizations recognize as an outstanding role model. She consistently meets all of the following criteria:
We all know that Cerner’s consultants are always busy—multiple clients and a never-ending string of events. Although Sue Sinclair is one of those busy consultants, she accepted a request for help that would require her to go beyond reasonable expectations.
Sue agreed to go on-site and cover an integrated testing event (Lakeview Medical Center) when the architect and delivery consultant were leading events with other clients. This particular client site wasn’t in a glamorous location by any means—a rural setting in Northern Wisconsin; and had been struggling to get total buy-in from the anesthesia department.
Sue’s pre-Cerner background of working with Draeger and her clinical knowledge of patient care gave her the edge we needed in order to build confidence in BMDI and the future anesthesia workflow. She was able to emphasize how automation would enable better patient care instead of it being a detraction.
The integrated testing session was a turning point in this project, thanks to Sue. The anesthesia department requested that she be on-site for conversion as well; and Sue accepted the invitation. During our conversion, she worked diligently with anesthesia; always stressing patient care before anything else. It is also worth noting that she was off and running the following week in support of her own client’s conversion.
Sue exemplifies the ideal: Cerner isn’t just a company with technology; Cerner is a company of humans with technology that works toward a goal of facilitating great patient care. And who better than nurses understands that!