"Sometimes extraordinary isn't defined by one act; extraordinary is defined by many consistent and genuine acts of caring."

Many consistent acts of caring is truly what set Joy apart while looking after a recent patient. Her attention to detail, upbeat personality and caregiving spirit was comfort the family needed to put them at ease. "She reviewed all points of care with us in detail, and she never took her eyes off {our loved}," her nominator shared. "She kept us informed and made us feel welcome rather than making us feel like we were in the way. Joy exhibited a consistent and genuine bedside manner. We knew we were in good hands."