Her patient felt that Sylvia serves as a role model, creates an environment for learning, and makes special connections: "She is a caring nurse that smiles daily and you feel that she really cares about her patient." "She truly cares about the quality of care she is giving." "She was teaching a student nurse while I was a patient, and you just saw her care for her patients being shown to her student which to me shows that more nurses will be like her and more patients will feel better because of it." "In a world where everyone is "too busy", her friendliness is sincere."