A Veteran commended Bianca for her excellent care, but most notably, for her advocacy for him as the patient. He stated, "Bianca was a partner and advocate finding the right treatment when things were so rough. She listened to my concerns, brought in the doctor when appropriate, and made the extra effort to make as many changes as possible to facilitate my recovery. I was at my wit's end, and Bianca saw the problem and worked to find solutions."