May 2020
Stephanie
Kieper
,
BSN, RN
4th floor - Medical Surgical
Bon Secours St. Francis Medical Center
Stephanie serves the patient with compassion, skill, multi-tasking, and showing exemplary customer service while helping her team as well.
Stephanie was my husband's nurse for three consecutive days. Consistently with all three shifts, Stephanie was an outstanding, compassionate nurse. She rendered remarkable service via her duties, however, Stephanie through immersed emergencies and short-staffed shifts, maintained her professionalism throughout. In addition, she wore many hats. Some of the outlets in his room were not working and it hindered her ability to successfully chart within given time constraints. She did not get deterred. Stephanie serves the patient with compassion, skill, multi-tasking, and showing exemplary customer service while helping her team as well. She was very pleasant but yet focused on her job.
My husband wasn't facilitated on this floor for ortho but for abdominal surgery. His surgery was an emergency surgery. This was my husband's first time being hospitalized and first major or minor surgery other than dental. He stated as well as, my observation that Stephanie told him step by step what to expect but she also calmed his fears. I assisted in my husband's recovery but Stephanie insisted that she didn't mind taking his socks off or helping him eat or drink his broth. He was very fragile and sore, many nurses would flee if a relative of a patient insisted on helping them whereas she had to be told 2 times it was ok if I helped. I am an administrator in Education and I know and understand the value of helping people and nurturing them. Stephanie is angelic and an asset to her profession, this entity.
My husband wasn't facilitated on this floor for ortho but for abdominal surgery. His surgery was an emergency surgery. This was my husband's first time being hospitalized and first major or minor surgery other than dental. He stated as well as, my observation that Stephanie told him step by step what to expect but she also calmed his fears. I assisted in my husband's recovery but Stephanie insisted that she didn't mind taking his socks off or helping him eat or drink his broth. He was very fragile and sore, many nurses would flee if a relative of a patient insisted on helping them whereas she had to be told 2 times it was ok if I helped. I am an administrator in Education and I know and understand the value of helping people and nurturing them. Stephanie is angelic and an asset to her profession, this entity.