Amy Flato, RN is extraordinary. I have been a member of Kaiser for 50+ years. Amy helped me through a medical crisis with compassion and care. She said she was truly worried about me. She reassured me that everything would work out. She called me the next morning just to check on me.
Her humor and positivity made me feel confident. She called again to tell me what meds were ordered, educated me about them and how to take them. Her clinical skills are excellent. In all the years I've been with Kaiser she is the first nurse to show me such compassion and caring. She went the extra mile to check on me and educate me.
In just 24 hours she arranged for my meds and signed me up with the Chemical Dependency Addiction Clinic. It's one of the first times I felt really cared for and she deserves to be honored.