We had a patient come to the ED who was taken to the Cath Lab for a Code STEMI. The team was unable to save this patient. Abby personally called the spouse, ordered her an Uber ride, paid for it, and greeted her at the door. Abby even called the Uber driver to explain the situation.Abby personally pushed the patient's spouse to CVICU from the ED. The spouse was nearly inconsolable. Abby knelt by the spouse and comforted her until she was able to go into the room the patient was in. Once at the bedside, Abby stayed with the spouse to comfort her. This is what nursing is. We should have a heart like Abigail Coffelt!
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We had a STEMI last night who passed in the cath lab. He came in through the ER and because of visitor restrictions EMS told his wife she couldn't come. He was initially AAO but quickly declined. He was 57 and in terrible health. The physician called his wife, and she was distraught, to say the least. Because she was so hysterical, we actually sent KPD to do a wellness check on her. She wanted to come to see him but had no family in the area and no way to get to the hospital.
Abby stepped up and got an Uber to go and pick her up and bring her to the hospital. She got in touch with the Uber driver and made her aware of the situation ahead of time. She arrived at the hospital and was still hysterical. She grabbed on to Abby and basically wouldn't let Abby leave her even though the chaplain was there as well.
Abby displayed the utmost compassion and caring for this woman. When she was ready to leave, Abby again arranged for an Uber to take her back home. She walked her back down to the ER and saw she got to her ride. She paid for the Uber with her own money. When I tried to tell her how extraordinary she was to that lady, she just shrugged it off and acted like it was no big deal. She didn't do it for recognition but just to provide some comfort to a grieving family member.