Yvonne Brown helped me and my family through the end-of-life process. She explained to us, very clearly and understandingly, how it was time to make decisions.
As I saw Yvonne leaving one day, I mentioned that I was on my way to tell the shift nurse my decision and she turned around and walked back with me. She advised that nurse and confirmed all was taken care of.
It's the small things that make a difference. Yvonne was always patient, giving us time to process important decisions and changes in condition.
She showed compassion while maintaining and prioritizing my loved one's care. I felt a connection to Yvonne and knew I could trust her to help direct me to the people I needed for additional information.
My loved one was well taken care of, and Yvonne was most helpful to make sure his needs were met.