Jenny has cared for my grandfather on two separate occasions in the emergency room. On his first visit she was extremely helpful and comforting to him. She explained the tests that were going to be done in terms that he could understand. She was friendly throughout the entire visit making the experience better than could be expected. She visited with him and made him feel comfortable which is not always possible for a busy emergency room nurse. Taking a few extra minutes to go the extra distance and to get to know the patient was appreciated and noticed by family. The patient is notorious for whistling when he is comfortable, and he did this throughout this visit in the ER.
It was even more comforting when he returned to the emergency room for a suspected heart attack weeks later and she was the nurse that was there to help him. When it was called in that he was on his way in a private vehicle she stated, "I will head over there to help out!" Not only having a familiar face for the patient but also a familiar face for the family was reassuring that they were in good hands. When it was confirmed that the patient was having a heart attack, Jenny stayed in constant contact with me over the phone informing me of how he was doing and what the plan was. She told me that he was whistling again. This was all the indictor that was needed to know that he was starting to feel better. She also made sure to let me know the expected helicopter arrival times and as soon as he left Chamberlain so I could meet him in Sioux Falls at the hospital. She also cared enough to inquire as to how he was doing following his transfer and in his days after recovery. The compassion that she showed our family in a time of uncertainty as well as the tremendous care that she and the care team provided for him is part of the reason he is still with us today.