I have been working with Ms. Perrie Wilson for seven years, the last two years I wrote on her evaluation, "Ms. Wilson is considered the quarterback of the team". She serves as a role model for the nursing profession and models empathy, demonstrates a caring attitude in all situations, and is selfless. For the first five years, she would not request vacation during the holidays until all the other staff had entered their requests, her response was "They have young kids, they need to spend time with their families".

Ms. Wilson demonstrates friendliness and a positive attitude towards co-workers, patients, providers, and our external customers, she makes a special connection with the patient and their families. I receive multiple emails and calls from patients and caregivers alike stating how blessed they are to have Ms. Wilson as their case manager. She collaborates with the healthcare team to meet the patient's needs; the team members and the providers also use her as a resource and praise her for a job well done.
Ms. Wilson includes patients and families in the planning of care. I received a text from one of the providers on a Friday night stating that they received a call on the after-hours phone from a patient's wife requesting assistance with transportation for Monday morning. I texted Ms. Wilson on Friday night requesting her assistance, I told her I would call her at 10:00 AM. Ms. Wilson was ready and waiting with her computer on to assist the patient on a Saturday morning. It was her day off and it was not her assigned patient. Ms. Wilson spent over three hours on the phone calling the insurance company, the ambulance service, and the patient's wife multiple times until Ms. Wilson was able to arrange the transportation for Monday and for all the other appointments the patient had for the upcoming week.

She is responsible and dependable. She oftentimes asks me, "I know you are busy, what can I do to help you? Is there anything you can delegate to me?". She demonstrates teamwork daily, she is not the designated preceptor but on a few occasions, she offered and assisted to mentor new case managers who needed assistance.
She goes over and above her normal job duties and responsibilities with a focus on her team, the patients, and the families. Ms. Wilson works in the House Call Service but she was trained to also work on the COVID Navigation team. She was surged to COVID Navigation for six months and was returned to her home department for three months. For the record, most of the nurses on the COVID team are surged from another department, they all want to go back to their home department including Ms. Wilson. She had approved PTO for Christmas Eve because the House Call Service office would be closed that day. I was short-staffed in the COVID Navigation program and I asked her if she could work on Christmas Eve and she said "Sure". That was the icing on the cake for me.