Daisy Knapp
June 2021
Daisy
Knapp
,
RN
Neurosciences
University Hospitals Coventry and Warwickshire NHS Trust
Coventry
United Kingdom
Daisy pleaded with the ward manager and managed to arrange a short visit. She did mum's hair and made her comfortable.
My wonderful mum collapsed whilst out shopping and was rushed to UHCW where staff quickly discovered mum had an aneurysm. Emergency surgery was performed which was successful, however, mum had lost her speech, mobility, and swallow reflex and was moved to Ward 43. Mum quickly became very poorly with a chest infection and anemia which was later discovered due to internal bleeding where the surgery was performed. We were called in to say goodbye and mum was rushed to surgery which was high-risk due to her infection and how poorly she was.
I was the liaison for the family making calls to the ward several times a day. I spoke to lots of wonderful nurses and doctors, but Daisy stood out. After mum's surgery she was on leave for a week and when she returned she rang me to see how I and the family were doing and to give me the latest update on mum. She was the first person to ask how I was. Not being able to see mum has been crippling on us all and I know mum would have struggled mentally without us around her, we are such a close family. Daisy pleaded with the ward manager and managed to arrange a short visit. She did mum's hair and made her comfortable. She has also managed to persuade mum to do FaceTime, something she has vehemently rejected during the whole of lockdown.
Daisy has rung me whenever she has been on shift and has been a lifeline not only to mum but to us as her immediate and extended family. Daisy has taken the time to get to know my mum and mum's personality has started to shine through. Her speech has improved incredibly, and we now have regular FaceTime’s and even phone calls with her. The way Daisy has gone above the requirements of nursing has been utterly wonderful. Her empathy, understanding, dedication, kindness, and caring manner have helped mum recover faster and better than anyone could have predicted.
Whilst I fully appreciate that this wasn’t a sole effort and there are many wonderful nurses, Daisy took personal accountability for mum and with the arduous task of keeping us updated; even when the changes were minimal or not particularly positive, she has been open and transparent with us and has gone so much further than we could have ever hoped for in a nurse, she really is a credit to UHCW. With the care and support of the staff, our lovely mum is moving to rehab far sooner than anticipated. She is one step closer to home.
I was the liaison for the family making calls to the ward several times a day. I spoke to lots of wonderful nurses and doctors, but Daisy stood out. After mum's surgery she was on leave for a week and when she returned she rang me to see how I and the family were doing and to give me the latest update on mum. She was the first person to ask how I was. Not being able to see mum has been crippling on us all and I know mum would have struggled mentally without us around her, we are such a close family. Daisy pleaded with the ward manager and managed to arrange a short visit. She did mum's hair and made her comfortable. She has also managed to persuade mum to do FaceTime, something she has vehemently rejected during the whole of lockdown.
Daisy has rung me whenever she has been on shift and has been a lifeline not only to mum but to us as her immediate and extended family. Daisy has taken the time to get to know my mum and mum's personality has started to shine through. Her speech has improved incredibly, and we now have regular FaceTime’s and even phone calls with her. The way Daisy has gone above the requirements of nursing has been utterly wonderful. Her empathy, understanding, dedication, kindness, and caring manner have helped mum recover faster and better than anyone could have predicted.
Whilst I fully appreciate that this wasn’t a sole effort and there are many wonderful nurses, Daisy took personal accountability for mum and with the arduous task of keeping us updated; even when the changes were minimal or not particularly positive, she has been open and transparent with us and has gone so much further than we could have ever hoped for in a nurse, she really is a credit to UHCW. With the care and support of the staff, our lovely mum is moving to rehab far sooner than anticipated. She is one step closer to home.