SNGH ED Team
May 2021
Sngh
Department
Sentara Norfolk General Hospital
Norfolk
,
VA
United States
Agaran, Adrian ED TECH
Allen Jr, Donald ED TECH
Allen, Elizabeth A REGISTERED NURSE - CERTIFIED
Bailey, Corey G ED TECH
Ballard, Allen D ED TECH
Beam, Nicole M REGISTERED NURSE
Bermudez, Amy Z REGISTERED NURSE
Beusse, Connie REGISTERED NURSE
Bingham, Stephanie D REGISTERED NURSE - CERTIFIED
Black, Lindsey P ED TECH
Bloom, Robert T ED TECH
Boutmy, Morgan M ED TECH
Bowman, Jillian R REGISTERED NURSE
Brennan, Christopher W REGISTERED NURSE
Burrus, Israel N ED TECH
Burton, Allison C REGISTERED NURSE
Bush, Judy A ED TECH
Buxton, Ivy P REGISTERED NURSE
Caggiano, Jennifer A REGISTERED NURSE - NG
Callahan, Samantha M. REGISTERED NURSE
Carkhuff, Madison W REGISTERED NURSE
Casey, Mike RN UNIT COORDINATOR - CERT
Clark, Augustine REGISTERED NURSE
Clark, Siobhan S REGISTERED NURSE
Cole, Patrick M. ED TECH
Conway, Deb REGISTERED NURSE - NG
Costello, Julianne N REGISTERED NURSE
Cowley, Bethany A REGISTERED NURSE
Crafts, Sareena K REGISTERED NURSE
Croizier, Michelle M REGISTERED NURSE - NG
Messick, Cate RN UNIT COORDINATOR - CERT
Davis, Jennifer C REGISTERED NURSE
Davis, Lindsay P REGISTERED NURSE - CERTIFIED
Davis, Stazia J. ED TECH
Demkiw, Oleh INVENTORY COORDINATOR
Deters, Brandi F REGISTERED NURSE
Dhaliwal, Wyatt S ED TECH
Diaz, Amanda R ED TECH
Diaz, Clemente ED TECH
Disley, Brandy L. ED TECH
DOYLE, SUSAN C REGISTERED NURSE
DuFore, Nicole R ED TECH
Eiserman, Lisa M. ED TECH
Ellis, Christina N REGISTERED NURSE
Estes, Evan C. REGISTERED NURSE
Faison, Melanie R ADMIN ASSOCIATE-UNIT
Fedro, Kristin Adams REGISTERED NURSE
Fermil, Travis G REGISTERED NURSE - CERTIFIED
Filer, Lori S REGISTERED NURSE - CERTIFIED
Floyd, Jazzmen R ADMIN ASSOCIATE-UNIT
Fossen, Emily L REGISTERED NURSE
Fowler, Stephanie N. REGISTERED NURSE
Gardner, Katherine W REGISTERED NURSE - CERTIFIED
Geleneau, Leslie M. ED TECH
Giannone, Jenn REGISTERED NURSE
Gilman, Robert A REGISTERED NURSE
Godwin, Austin X RN
Good, Pam ED TECH
Grose, Rachel N. REGISTERED NURSE
Gutierrez, Tabatha M RN
Hall, Jessica L REGISTERED NURSE - CERTIFIED
Hayden, William P ED TECH
Hogue, Ashley M REGISTERED NURSE
Houston, Alyssa T REGISTERED NURSE
Howell, Blair N. REGISTERED NURSE
Howell, Sasha L REGISTERED NURSE - CERTIFIED
Humes, Belinda D REGISTERED NURSE
Huovinen, Rachel C REGISTERED NURSE - CERTIFIED
Hutchison, Andrea K REGISTERED NURSE
Ihde, Emilio A ED TECH
Jaggers, Megan Rae RN UNIT COORDINATOR - CERT
Jensen, Darlene M REGISTERED NURSE - NG
Jones, Bryce S ED TECH
Jung, John J REGISTERED NURSE - CERTIFIED
Kamp, Madelyn M REGISTERED NURSE
Karet, Michaela RN
Laing, Angie REGISTERED NURSE - CERTIFIED
Lange, Erika K REGISTERED NURSE
Leon-Bonet, Diana M REGISTERED NURSE
Lewis, Charles RN
Lewis, Erin L OPERATIONS COORDINATOR
Lewis, Francheskaa L REGISTERED NURSE
Liyanage, Chamil P. ED TECH
Long, Gabrielle N REGISTERED NURSE
Lowery, Katherine S REGISTERED NURSE
Manuel, Blue GUEST RELATIONS REP
Martel, Rebecca J. REGISTERED NURSE
Marwitz, Sarah C ED TECH
Mata, Joyner X RN
Mccullough, Aimee J REGISTERED NURSE - CERTIFIED
McLaughlin, Krystle REGISTERED NURSE
Medcoff, Jamie REGISTERED NURSE
Nevoraski, Elizabeth R ED TECH
Nguyen, Tony N ED TECH
Noia, McKenna L ADMIN ASSOCIATE-UNIT
Ocampo, Maria Cornelia R G REGISTERED NURSE
Page, Robin REGISTERED NURSE
Papis, Tracy A ED TECH
Parker, Cynthia RN
Parra, Kevin J ED TECH
Phillips, Valerie J ADMIN ASSOCIATE-UNIT
Porter, Thomas N. MATERIALS HANDLER
Powell, Nicole E REGISTERED NURSE - CERTIFIED
Reeves, Courtney L REGISTERED NURSE
Renn, Shelby N ED TECH
Robinson, Brooke M ED TECH
Rowels, Daquan S ED TECH
Sanchez, Melinda Cachaper REGISTERED NURSE
Scott, Sarah E. REGISTERED NURSE - CERTIFIED
Sdankus, Steve X RN
Shelton, Christina L REGISTERED NURSE - CERTIFIED
Skinner, Desmond L ED TECH
Smith, Bri REGISTERED NURSE - CERTIFIED
Smith, Jacob L ED TECH
Snowden, Kevin G ED TECH
Spitz, Derek B ED TECH
Squires, Shane REGISTERED NURSE
Tackaberry, Leah V REGISTERED NURSE
Turner, Brynne A REGISTERED NURSE
Vernelson, James X RN
Voght, Dana M. REGISTERED NURSE
Walker, Kara ED TECH
Watson, Dylan J REGISTERED NURSE
Weller, Hillary B.L. REGISTERED NURSE
Westmoreland, Emily H ED TECH
Wicks, Brittney E RN
Willis, Dana G REGISTERED NURSE
Allen Jr, Donald ED TECH
Allen, Elizabeth A REGISTERED NURSE - CERTIFIED
Bailey, Corey G ED TECH
Ballard, Allen D ED TECH
Beam, Nicole M REGISTERED NURSE
Bermudez, Amy Z REGISTERED NURSE
Beusse, Connie REGISTERED NURSE
Bingham, Stephanie D REGISTERED NURSE - CERTIFIED
Black, Lindsey P ED TECH
Bloom, Robert T ED TECH
Boutmy, Morgan M ED TECH
Bowman, Jillian R REGISTERED NURSE
Brennan, Christopher W REGISTERED NURSE
Burrus, Israel N ED TECH
Burton, Allison C REGISTERED NURSE
Bush, Judy A ED TECH
Buxton, Ivy P REGISTERED NURSE
Caggiano, Jennifer A REGISTERED NURSE - NG
Callahan, Samantha M. REGISTERED NURSE
Carkhuff, Madison W REGISTERED NURSE
Casey, Mike RN UNIT COORDINATOR - CERT
Clark, Augustine REGISTERED NURSE
Clark, Siobhan S REGISTERED NURSE
Cole, Patrick M. ED TECH
Conway, Deb REGISTERED NURSE - NG
Costello, Julianne N REGISTERED NURSE
Cowley, Bethany A REGISTERED NURSE
Crafts, Sareena K REGISTERED NURSE
Croizier, Michelle M REGISTERED NURSE - NG
Messick, Cate RN UNIT COORDINATOR - CERT
Davis, Jennifer C REGISTERED NURSE
Davis, Lindsay P REGISTERED NURSE - CERTIFIED
Davis, Stazia J. ED TECH
Demkiw, Oleh INVENTORY COORDINATOR
Deters, Brandi F REGISTERED NURSE
Dhaliwal, Wyatt S ED TECH
Diaz, Amanda R ED TECH
Diaz, Clemente ED TECH
Disley, Brandy L. ED TECH
DOYLE, SUSAN C REGISTERED NURSE
DuFore, Nicole R ED TECH
Eiserman, Lisa M. ED TECH
Ellis, Christina N REGISTERED NURSE
Estes, Evan C. REGISTERED NURSE
Faison, Melanie R ADMIN ASSOCIATE-UNIT
Fedro, Kristin Adams REGISTERED NURSE
Fermil, Travis G REGISTERED NURSE - CERTIFIED
Filer, Lori S REGISTERED NURSE - CERTIFIED
Floyd, Jazzmen R ADMIN ASSOCIATE-UNIT
Fossen, Emily L REGISTERED NURSE
Fowler, Stephanie N. REGISTERED NURSE
Gardner, Katherine W REGISTERED NURSE - CERTIFIED
Geleneau, Leslie M. ED TECH
Giannone, Jenn REGISTERED NURSE
Gilman, Robert A REGISTERED NURSE
Godwin, Austin X RN
Good, Pam ED TECH
Grose, Rachel N. REGISTERED NURSE
Gutierrez, Tabatha M RN
Hall, Jessica L REGISTERED NURSE - CERTIFIED
Hayden, William P ED TECH
Hogue, Ashley M REGISTERED NURSE
Houston, Alyssa T REGISTERED NURSE
Howell, Blair N. REGISTERED NURSE
Howell, Sasha L REGISTERED NURSE - CERTIFIED
Humes, Belinda D REGISTERED NURSE
Huovinen, Rachel C REGISTERED NURSE - CERTIFIED
Hutchison, Andrea K REGISTERED NURSE
Ihde, Emilio A ED TECH
Jaggers, Megan Rae RN UNIT COORDINATOR - CERT
Jensen, Darlene M REGISTERED NURSE - NG
Jones, Bryce S ED TECH
Jung, John J REGISTERED NURSE - CERTIFIED
Kamp, Madelyn M REGISTERED NURSE
Karet, Michaela RN
Laing, Angie REGISTERED NURSE - CERTIFIED
Lange, Erika K REGISTERED NURSE
Leon-Bonet, Diana M REGISTERED NURSE
Lewis, Charles RN
Lewis, Erin L OPERATIONS COORDINATOR
Lewis, Francheskaa L REGISTERED NURSE
Liyanage, Chamil P. ED TECH
Long, Gabrielle N REGISTERED NURSE
Lowery, Katherine S REGISTERED NURSE
Manuel, Blue GUEST RELATIONS REP
Martel, Rebecca J. REGISTERED NURSE
Marwitz, Sarah C ED TECH
Mata, Joyner X RN
Mccullough, Aimee J REGISTERED NURSE - CERTIFIED
McLaughlin, Krystle REGISTERED NURSE
Medcoff, Jamie REGISTERED NURSE
Nevoraski, Elizabeth R ED TECH
Nguyen, Tony N ED TECH
Noia, McKenna L ADMIN ASSOCIATE-UNIT
Ocampo, Maria Cornelia R G REGISTERED NURSE
Page, Robin REGISTERED NURSE
Papis, Tracy A ED TECH
Parker, Cynthia RN
Parra, Kevin J ED TECH
Phillips, Valerie J ADMIN ASSOCIATE-UNIT
Porter, Thomas N. MATERIALS HANDLER
Powell, Nicole E REGISTERED NURSE - CERTIFIED
Reeves, Courtney L REGISTERED NURSE
Renn, Shelby N ED TECH
Robinson, Brooke M ED TECH
Rowels, Daquan S ED TECH
Sanchez, Melinda Cachaper REGISTERED NURSE
Scott, Sarah E. REGISTERED NURSE - CERTIFIED
Sdankus, Steve X RN
Shelton, Christina L REGISTERED NURSE - CERTIFIED
Skinner, Desmond L ED TECH
Smith, Bri REGISTERED NURSE - CERTIFIED
Smith, Jacob L ED TECH
Snowden, Kevin G ED TECH
Spitz, Derek B ED TECH
Squires, Shane REGISTERED NURSE
Tackaberry, Leah V REGISTERED NURSE
Turner, Brynne A REGISTERED NURSE
Vernelson, James X RN
Voght, Dana M. REGISTERED NURSE
Walker, Kara ED TECH
Watson, Dylan J REGISTERED NURSE
Weller, Hillary B.L. REGISTERED NURSE
Westmoreland, Emily H ED TECH
Wicks, Brittney E RN
Willis, Dana G REGISTERED NURSE
They round on the Resource and Floated staff as well to ensure they also have the tools they need to provide the best care possible.
The ED is stretched daily with ED volume as well as an increasing number of boarded patients as admission rates rise, an overall increase in Trauma Volume, and as a receiving center for transfers coming to the facility for specialty consults. Without teamwork, they wouldn’t be unable to function. Each day begins with a shuffle to determine the sickest patients and prioritize their care. Shane and Rachel, the TC, can often be found managing the waiting room and pulling patients to Focused Care areas to simply decrease the waiting room times for less acute patients. They creatively use the hallways, the trauma bays, and any unused space to proactively manage the patients and to show the support of the team. Most weekends Shane or Rachel are here as well to support the staff and fill in as needed especially between 15-2300. They gladly step into a charge assignment, manage the sickest patients, transport, or wherever the team needs them to do. They coordinate with the Bed Tower to prioritize the sickest and longest stay patients out of the ED to an inpatient bed where we know they receive much better care. They round, provide gentle coaching, all while holding the ED staff to the highest standard Sentara sets for us.
We have received many thank you letters from patients and families pleased with the care in a very busy Emergency Department. The ED is an extremely difficult place to maneuver and to work. Most days, assignments expand far beyond inpatient assignments. This is done with an eye to managing the WR and decreasing the overall length of stay in the ED. Shane and Rachel know starting their care as soon as they walk in shortens the time needed on the back end for additional testing. The leadership rounds consistently and continuously on staff, providers, and the patients to help them understand the goals for the day and to ensure we prioritize safe care and management of the patients waiting above all else. We know from the data the ED contributes minimally to HAPI, CAUTI, and CLABSIs because of the proactive documentation and 100% follow-up on any Foley and Central Line placed in the ED. They promote the participation by the staff in data collection and peer coaching where possible because they understand that a team accountable to each other is much stronger and has better outcomes.
Additionally, there is a strong partnership and daily conversations with our ancillary colleagues to review any barriers to LOS. This includes Radiology and the Lab as well as other disciplines as needed. Leadership rounds with the providers to help determine the priorities in patient movement and moving patients to more acute areas as needed. They round on the Resource and Floated staff as well to ensure they also have the tools they need to provide the best care possible. Although wait times are often much longer than we like, leadership calls every single patient complaint and tries to resolve it even if that means bringing the patient back to complete care.
Dozens of patients were brought back for repeat Covid tests whose samples were unable to be processed or simply did not make it to the lab timely. Each of those patients was offered the opportunity to come back free of charge to have the test redone at their convenience. Another example is sending staff to CIT training to learn more about de-escalation. This class was organized in conjunction with local CSB and the police department and focuses on scenario-based events that most often occur in our Emergency Department.
In addition to the training, the partnership with the police in having CIT officers stationed Friday-Monday in the ED to support the staff has been very well received by the staff and increases their support of their leaders. This is a partnership with the Norfolk Police and funded totally by the police and Grant funding through CSB. This also frees up Security to respond more quickly to other areas of the campus requiring their expertise.
Additionally, Shane and Rachel participated in the planning of the Flu drive in 2020 and delivered Flu Vaccines to over 150 people in the community. This is the second year in a row the ED has participated in this event.
We have received many thank you letters from patients and families pleased with the care in a very busy Emergency Department. The ED is an extremely difficult place to maneuver and to work. Most days, assignments expand far beyond inpatient assignments. This is done with an eye to managing the WR and decreasing the overall length of stay in the ED. Shane and Rachel know starting their care as soon as they walk in shortens the time needed on the back end for additional testing. The leadership rounds consistently and continuously on staff, providers, and the patients to help them understand the goals for the day and to ensure we prioritize safe care and management of the patients waiting above all else. We know from the data the ED contributes minimally to HAPI, CAUTI, and CLABSIs because of the proactive documentation and 100% follow-up on any Foley and Central Line placed in the ED. They promote the participation by the staff in data collection and peer coaching where possible because they understand that a team accountable to each other is much stronger and has better outcomes.
Additionally, there is a strong partnership and daily conversations with our ancillary colleagues to review any barriers to LOS. This includes Radiology and the Lab as well as other disciplines as needed. Leadership rounds with the providers to help determine the priorities in patient movement and moving patients to more acute areas as needed. They round on the Resource and Floated staff as well to ensure they also have the tools they need to provide the best care possible. Although wait times are often much longer than we like, leadership calls every single patient complaint and tries to resolve it even if that means bringing the patient back to complete care.
Dozens of patients were brought back for repeat Covid tests whose samples were unable to be processed or simply did not make it to the lab timely. Each of those patients was offered the opportunity to come back free of charge to have the test redone at their convenience. Another example is sending staff to CIT training to learn more about de-escalation. This class was organized in conjunction with local CSB and the police department and focuses on scenario-based events that most often occur in our Emergency Department.
In addition to the training, the partnership with the police in having CIT officers stationed Friday-Monday in the ED to support the staff has been very well received by the staff and increases their support of their leaders. This is a partnership with the Norfolk Police and funded totally by the police and Grant funding through CSB. This also frees up Security to respond more quickly to other areas of the campus requiring their expertise.
Additionally, Shane and Rachel participated in the planning of the Flu drive in 2020 and delivered Flu Vaccines to over 150 people in the community. This is the second year in a row the ED has participated in this event.