Elmer is so sweet. My grandma is only Italian speaking and speaks very little English. He went out of his way to make sure she had breakfast ordered because she couldn't order it herself. I wanted to ask him a few questions and he took the time to come in and speak with me. He figures out ways to communicate with her and it is very much appreciated. He speaks with her patiently and gently and cares for any of her needs. Thanks, Elmer!!