Hope Steger
June 2021
Hope
Steger
,
RN
Erlanger Baroness Hospital- Adult ER
Erlanger Health System
Chattanooga
,
TN
United States
When Hope would walk by she always checked on the other patients, often just saying a kind word.
I recently spent 3 days at Erlanger’s ER and while most of the staff did a great job under the pressure, there was one nurse during my stay who was exceptional. Her name is Hope Steger. She never stopped the entire evening, always helping someone. I never saw her get upset or rattled. She always had a kind, soothing voice even when she was being talked to by an angry patient. I watched her calm them down and resolve the issue. She was great, and she gave me the best service while I was there. As a paraplegic, I was limited in movement, and she would always come to help me. When I urinated in bed she changed all of my bedding and cleaned me immediately. And when she would walk by she always checked on the other patients, often just saying a kind word. For a 22-year-old lady, I found that to be remarkable. People always complain about bad service, but people need to be complimented when they give great service Hope did. A great nurse that needs a kind word of appreciation.