Kyle Liang
August 2021
Kyle
Liang
,
RN
K10W, Respiratory Ward
Royal Hobart Hospital, Tasmanian Health Service Hospitals South
Hobart
,
Tasmania
Australia
My heart sang when I heard how much of an impact Kyle had on my mother. She felt safe, respected, and felt that he was interested in her.
I would like to recognize Kyle for his high level of compassionate nursing care of my mother when she was in the hospital. My mother is 80, has recently been diagnosed with dementia, and has a past history of a traumatic event that has led her to have extreme claustrophobia.
An ambulance was called to my mother’s home with respiratory distress, and she was transported to the hospital. She spent the night in ED, and due to her respiratory symptoms, she had a COVID swab. She was eventually transferred to the K10W, the respiratory ward in an isolation room. She rang me extremely upset, as she didn’t really understand why, and to complicate matters, she had a terrible experience 2 weeks prior, when a similar situation had occurred. At that time the staff did not realise she had dementia and had subsequently called a Code Black on my mother as she was trying to leave the room. A nurse has contacted me, advising of my mother’s transfer, but really little else. So, I waited until after 2300, and I spoke to Kyle the RN who was looking after her. I explained in detail my mother’s situation and the fact that I really did not want another Code Black called on her. I was, as you can imagine, a little emotional at the time. He comforted me, reassured me that it would not happen on his shift. He asked it if was ok for him to contact me if she became distressed, to which I said yes. He confirmed my number and reassured me that he would care for her, and I really felt that he meant it.
That Saturday night, Sunday morning, I slept but with one ear on the phone. It never rang. I called the unit at 0530, as I wanted to call before it got busy. I spoke to Kyle. He told me how he had been in with my mum and how he had spent time with her, and I knew that he actually had from what he was saying. He reassured me that she had slept for some of the night, but she was calm and happy. I thanked him for his care, assuming that he was preparing to hand over to the next shift.
At 0730 my phone rang. I answered with caution - it was Kyle. He just wanted to let me know that mum was up, that he had just had a good chat with her, and he suggested that I give her a ring, for me to know for myself that she was ok. I was so appreciative of his time and effort at a busy time of the day. However, my heart sang when I heard how much of an impact he had on my mother. She felt safe, respected, and felt that he was interested in her. I don’t know how many times I have heard Kyle’s praises, over the last 2 weeks, his care and compassion has and continues to make an impact.
My mother is extremely supportive of this nomination. If she was able to write it, she would. I am sure that she will talk about Kyle and his kindness for a long time. So from the bottom of my heart, from a daughter, a midwife/nurse who has worked in health for the last 30 years, I would like to thank Kyle for caring for my mother in such a person-centered way and supporting me during my mother’s stay on K10W. He is a true asset to the profession.
An ambulance was called to my mother’s home with respiratory distress, and she was transported to the hospital. She spent the night in ED, and due to her respiratory symptoms, she had a COVID swab. She was eventually transferred to the K10W, the respiratory ward in an isolation room. She rang me extremely upset, as she didn’t really understand why, and to complicate matters, she had a terrible experience 2 weeks prior, when a similar situation had occurred. At that time the staff did not realise she had dementia and had subsequently called a Code Black on my mother as she was trying to leave the room. A nurse has contacted me, advising of my mother’s transfer, but really little else. So, I waited until after 2300, and I spoke to Kyle the RN who was looking after her. I explained in detail my mother’s situation and the fact that I really did not want another Code Black called on her. I was, as you can imagine, a little emotional at the time. He comforted me, reassured me that it would not happen on his shift. He asked it if was ok for him to contact me if she became distressed, to which I said yes. He confirmed my number and reassured me that he would care for her, and I really felt that he meant it.
That Saturday night, Sunday morning, I slept but with one ear on the phone. It never rang. I called the unit at 0530, as I wanted to call before it got busy. I spoke to Kyle. He told me how he had been in with my mum and how he had spent time with her, and I knew that he actually had from what he was saying. He reassured me that she had slept for some of the night, but she was calm and happy. I thanked him for his care, assuming that he was preparing to hand over to the next shift.
At 0730 my phone rang. I answered with caution - it was Kyle. He just wanted to let me know that mum was up, that he had just had a good chat with her, and he suggested that I give her a ring, for me to know for myself that she was ok. I was so appreciative of his time and effort at a busy time of the day. However, my heart sang when I heard how much of an impact he had on my mother. She felt safe, respected, and felt that he was interested in her. I don’t know how many times I have heard Kyle’s praises, over the last 2 weeks, his care and compassion has and continues to make an impact.
My mother is extremely supportive of this nomination. If she was able to write it, she would. I am sure that she will talk about Kyle and his kindness for a long time. So from the bottom of my heart, from a daughter, a midwife/nurse who has worked in health for the last 30 years, I would like to thank Kyle for caring for my mother in such a person-centered way and supporting me during my mother’s stay on K10W. He is a true asset to the profession.