My father suffered a massive heart attack and developed severe heart failure. It is like walking a tightrope, so to speak, trying to maintain a healthy fluid level. The last time my dad was fluid overloaded, the doctor was out of town. His nurse, Virginia, said that she would speak with Dr. Fong and call back with instructions. Virginia called at 7 p.m. from the office. She had stayed in the office until all calls were returned, as promised. This is above and beyond expectations. Anyone else would have put off return calls until the next day. Virginia is someone with a moral code and a heart of gold. She treats my dad like her family.