I am 82 years old and have difficulty hearing. These times of COVID are not easy for me since adaptability and flexibility are not my strong suits. There is also fear of the unknown and of things we cannot control. Nurse Dina alone made me physically comfortable and made me feel very secure emotionally and mentally. She also made my wife welcome and comfortable. Nurse Dina was very professional and knowledgeable and very warm and caring. Nurse Dina not only has all the qualities that make her an excellent nurse, but she also goes above and beyond making her an exceptional person. She is truly appreciated.