I was in a MVA and arrived here by ambulance. After being evaluated in the ER I was taken to a room. Allison Snyder RN came in greeted me, introduced herself, and started her assessment. I shared with her my guilty feelings for being in the accident. She shared a small snippet of her own story and gave me such encouraging words to be in such a better place mentally- as well as taking care of all my pain needs and explaining what to expect in the first few hours and next several days. My background is in nursing, and I can only hope as I took care of my patients over the years that I was as comforting when I went about my clinical skills. Allison exemplifies the UPMC Western Maryland Values!