Alexandria Hogg, RN
November 2021
Alexandria
Hogg
,
RN
MICU
University of Virginia Health
Charlottesville
,
VA
United States

 

 

 

Alley did not leave any stone unturned to make this lasting and memorable impact not only serving the patient's medical/ nursing needs, but also served the family's religious needs.
WHOOS going beyond The Call of Duty? On the one hand, attending to the call of duty in these busy times and more so during a time of pandemic is invaluable, highly commendable, and beyond dedication. On the other hand, going beyond the call of duty to address the spiritual/religious needs of the patient is exemplary. Perhaps in the US culture, ashes have been thought of as human ashes. However, it is hard to make sense that the ashes from the sacrificial altar (usually burnt cow-dung or wood) are used to apply on the human body and the forehead in other cultures. This is a common and yet a sacred ritual practiced in Hinduism at the beginning of the day. When the family of the patient requested the 'sacred' ashes be applied on the patient, the staff on the floor were wondering what kind of ashes these were? Some thought that these might be human ashes, and others wondered about the classical Indian music played in the patient's room and other cultural practices of this family. In the midst of all this, a meeting was organized to discuss the GOC with the family. The family was in a stage of denial as they were grieving the condition of the head of their family. The patient was infected by the COVID-19 virus and in isolation. The chief surgeon made provision for the family to stand outside the glass door for a couple of minutes after the meeting. The spouse requested that the ashes be applied on the forehead of the patient. Alley willingly agreed, not knowing what it meant or how the ashes had to be applied. She knew that the ashes had to be applied on the patient's forehead. As Alley was donning, the Chaplain stepped aside and told her that there are multiple ways of applying these ashes and to clarify with the spouse how she wants them to be applied. The spouse responded by demonstrating how she wanted it to be applied. This was a meaningful moment to the spouse and the family as they were processing such a heavy moment filled with anticipatory grief, and the fear of the unknown. Alley did not leave any stone unturned to make this lasting and memorable impact not only serving the patient's medical/ nursing needs, but also served the family's religious needs. Thanks you and your team for your outstanding care to this family as they journeyed through this phase. Kudos and three cheers for the awesome work on your floor.