Tonight, I had a difficult task, my patient had an unimaginable occurrence, extremely complicated that was trying in many ways including a language barrier. The patient did not have any support person or family. Luckily, Norma was there and did not hesitate to go far beyond her job description to support not only the patient but myself as the primary nurse. She held the patient's hand she never left the patient’s side. She sat with her during a painful procedure and made sure the patient understood the plan of care in her own language. She showed great empathy, her actions were not only invaluable for the patient but provided immeasurable support to me. She listened to the patient’s story. As Norma became her support person, a true connection was formed, a connection that embodies the heart of nursing. This was a pivotal point in this patient’s care. I am so lucky to have witnessed this connection and to have the support of such an amazing nurse. I truly believe that Norma helped make a devastating experience for the patient into one that was met with peace. She deserves to be acknowledged for her compassionate care.